Shipping

✦ Shipping & Estimate Delivery Times ✦

Shipping fees are automatically calculated by weight at check out.

Orders will be processed and shipped in 2-4 business days (excluding preorders)

Please note there may be delays / limitations to shipping due to unforeseen circumstances, such as strikes, natural disasters or geopolitical events.

Any other exceptions will be announced on the home page.

 

✧ Pre-Orders ✧

If your order contains both pre-order and in stock items, your package will default to being shipped once all pre-order items have arrived. Estimate shipping dates will be in pre-order item descriptions. Please note that this can be subject to change depending on the manufacture process or other delays.

Please purchase pre-order items and in stock items separately if you would like your in stock items to ship first.

If you have already purchased together, you can have your in stock items be shipped first for an additional shipping fee. Please contact me for details.

 

✧ Domestic (Australia) ✧

Shipping method is calculated based on weight, more items will automatically upgrade to parcel post with tracking.

You will receive a separate email with your tracking details when your ordered is processed and shipped. Please be sure to check your spam / junk folders as the email sometimes winds up there.

If you would like to upgrade to a tracked parcel post, please add tracking to your cart.

  • AUS POST Standard Large Letter: delivery estimate 3 - 14 Business Days
  • AUS POST Parcel Post: delivery estimate 2-10 Business Days Tracking Included

If you've already made your order and would like to add tracking, please contact me asap as it cannot be added once it is shipped.

I can't make any changes to orders once it has already been shipped.

 

✧ International ✧

All international buyers are responsible for any taxes, customs, and duties fees that may be assessed by their government. 

All International orders include tracking. You will receive a separate email with your tracking details when your ordered is processed and shipped. Please be sure to check your spam / junk folders as the email sometimes winds up there.

  • AUS POST International Parcel Post: delivery estimate 1-3 Business weeks Please wait up till 4 business weeks for the order to arrive before inquiring :D Please allow for a month’s leeway in case of holidays and other delays that might occur.
  • Add this to your cart for addtional Signature on Delivery

I can't make any changes to orders once it has already been shipped.

 

✦ Shipping Policy ✦

All international buyers are responsible for any taxes, customs, and duties fees that may be assessed by their government. 

No refunds / exchanges / returns / free resends for any lost / stolen / damaged items in transit.

No refund for shipping fees or any of the fees mentioned above.

Especially for lost packages, please make sure to contact your local post service for any help.

 

✧ Returned by Post Service ✧

In some instance, packages are returned to me automatically due to some of the possible following reasons:

  • Incorrect address
  • Customer has moved / different address (After shipment)
  • Returned due to unpaid custom fees

I will contact the customer via email: vincrows.art@gmail.com when I receive a returned package, please reply to me within 21 days on how you would like to proceed.

Here are your options:

  • Resend your order after customer pays shipping fee again.
  • Refund only the purchased items. If any items were damaged in transit on return, then there will be no refund.

If I don't receive a response within 21 days, I will proceed to refund the items only (shipping fees & customs fees will not be refunded) and cancel your order.

Thank you for your understanding!

 

Thank you for your understanding! If you have any further questions, please don't hesitate to Contact Me.